Following up

By Tom Dowd | Mar 17, 2016

As I continued to come up the ranks as a new manager, I constantly heard focus group feedback about how lack of follow-through by leaders and managers was a key point of frustration for teams of employees. Whether it was to solve a problem, answer a question, or do some customer research, it didn’t matter — the same managers’ names came up time and time again. They were building a reputation — and not a good one.

Communication and follow-up are extremely important. Your ability to follow up with employees, clients, or peers is one of the clearest indications of the effectiveness of your organizational skills. When people are continually apprised of your progress, assumptions disappear and stress is greatly reduced. Even if deadlines must be extended or your progress isn’t as far along as you’d hoped, your ability to communicate that clearly to all parties builds trust in the fact that movement is taking place.

Your online calendar should be a haven for follow-up appointments. As soon as you ask someone for something or they ask you for something by a certain date, your next inclination should be to immediately add it to your calendar. Then, the pressure is off of you to remember. Once you do this a few times, it will become second nature. Specific examples include calls to return or email responses. For email requests, many online calendars allow you to embed the actual email request into the calendar appointment itself. Now you’re beginning to manage your inbox volume.

An important point to consider is to schedule these followup deadlines and appointments before they are due. If you owe your manager a presentation by 5 p.m. on Thursday, the appointment should not be seen for the first time at 5 p.m. on Thursday. You can use pop-up reminders or audible cues (alarms) if you are using an online calendar tool to your advantage. If you’re still using a written calendar, you can use color coding or symbols to address urgency or action needed.

Your calendar is an important proactive tool to manage your followup items — not just the due dates, but the actual time to work on them and provide periodic updates to the person making the request. Be the leader who gets things done. Build the confidence of your peers, colleagues, direct reports, clients, and business partners, and never have their confidence in your ability to effectively follow up questioned.

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