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Internet access assistance offered

For families with students at home  
Mar 18, 2020

During the COVID-19 crisis period, the LTC Family of Companies (Lincolnville Telephone, Tidewater Telecom and LCI Fiber Optic Network) will provide specified internet services for customers and residents with students at home (K-12 and college) who live in the Tidewater Telecom and Lincolnville Telephone areas, as well as its current LCI Fiber Optic broadband customers.

For current customers and residents in Tidewater Telecom and Lincolnville Telephone areas who have students at home, LTC will increase its internet access speeds to the highest level possible (up to 10 Mbps download) for two months, at no additional cost.

LCI Fiber Optic Network customers with students at home who already have the O.P.E.N.™ Fiber Optic broadband can receive an upgrade their service to a minimum of 50 Mbps download for two months, at no additional cost.

Current customers who have telephone only, can receive DSL internet access up to 10 Mbps download for two months free.

Other residents in Tidewater and Lincolnville Telephone Co. areas who do not have their phone connection can receive the phone line and DSL internet access up to 10 Mbps download for two months free.

At this time, to protect staff, new installation work will be restricted to the outside of the home only. Customers will then receive instructions by phone for the next steps to complete internet access inside the home.

New installations may be limited by availability of network resources.

For more information, call 563-9911 or email billing@tidewater.net.

 

 

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