Evergreen Home Performance’s newest production manager graduated May 30 from a Dale Carnegie course in effective communication.

Like Evergreen’s other managers, Bruce Merryman spent three-and-a-half hours a week for eight weeks studying human relations and practicing his communication skills.

“Contractors don’t usually send their crew chiefs to Dale Carnegie training,” said Richard Riegel Burbank, president of Rockland-based Evergreen Home Performance, in a news release. “But our crews are doing a lot more than insulation. It’s their job to make the customer’s construction experience as efficient and comfortable as possible. We see our production crews as a key part of our customer service team, and we want to help them do their best for our customers.”

Burbank got involved with the Dale Carnegie program through an Efficiency Maine training on how best to offer efficiency upgrades, and he recognized the power of emphasizing positive customer interactions right away.

“This emphasis on kind, respectful interactions is the cornerstone of our company’s philosophy,” Burbank said.

Evergreen is committed to providing Dale Carnegie training for its whole staff, despite the time and cost required.

“We really want to empower workers to communicate clearly, relate compassionately, and make intelligent choices while they’re working,” said Elise Brown, Evergreen’s development director. “Effective communications training may not be immediately profitable, but it’s the right thing for our customers and for our staff.”