Six organizations recognized by Picker Institute

Jan 17, 2013

Camden — In 2009, Picker Institute launched “Always Events for the Optimal Patient Experience,” an initiative designed to significantly elevate the standard for the patient experience in healthcare organizations throughout the United States.

The new standard establishes an expectation that certain elements of the patient experience are so important to patients and families that healthcare providers should always get them right to ensure excellence in healthcare for every patient, every time.

Under the initiative, more than 40 organizations received financial support to develop and implement one or more Always Events related to communications and care transitions. Visit alwaysevents.pickerinstitute.org for more information on the program.

The Always Events grantees have been in the vanguard of this initiative. But many other organizations have also made great strides in elevating the patient experience. Accordingly, the Always Events Recognition Program was developed and implemented to harvest existing best practices tools and strategies and make them freely available to the healthcare community.

The Recognition Program will generate widespread use of the Always Events concept and promote wide dissemination of successful programs through a learning community of patient-centered organizations willing to share their tools and resources related to the implementation of Always Events.

“When we launched the Always Events initiative in 2009, the goal was to put in place a system to seek, identify and support projects that can improve the quality of the healthcare experience in this country,” said Picker Institute Executive Director Loie Hanscom in a news release. “That goal has been reached, and we are seeing many results that will contribute substantially to assuring excellence in healthcare for everyone, every time.”

As of Dec. 31, six organizations had received Always Events Recognition status. They are: Sharp Memorial Hospital, San Diego; Twin Rivers Regional Medical Center, Kennett, Mo; Natividad Medical Center, Salinas, Calif.; San Mateo Medical Center, San Mateo, Calif.; Alameda County Medical Center, Oakland, Calif.; Methodist Hospital, Houston.

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