Residents, families recommend Knox Center

Mar 08, 2013

Rockland — Ninety-three percent of long-term residents and families rated their overall satisfaction and willingness to recommend the Knox Center for Long Term Care to others as “excellent” or “good,” states a report released recently by the nursing home.

These results come from the Knox Center’s recent satisfaction survey conducted by My InnerView, a third-party applied research company that provides leaders in skilled nursing, assisted living and senior housing with tools to measure, benchmark and improve performance.

“We are committed to providing quality care to our residents,” said Carl Chadwick, Knox Center administrator, in a news release. “This feedback allows us to identify our strengths and opportunities so that we can provide a safe, positive and caring environment for our residents.”

The surveys were mailed to residents or their family members, assessing their perceptions of quality. Surveys were returned to My InnerView for data processing. Ninety-seven percent of residents and families surveyed rate the care and concern of staff as “excellent” or “good.”

“We salute our clients like the Knox Center for Long Term Care for taking the initiative to measure quality,” said Jason Stevens, vice president of Post Acute Care for National Research Corporation. “Their results underscore the importance for long term care providers to understand the value of measuring quality over time. This is not only true because of increasing regulatory scrutiny that may impact reimbursement rates in the future, plus the favorable perceptions that hospitals will look for in post-acute partnerships, but the differences that skilled nursing homes are making in the lives of their residents every day.”

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